Refund Policy

Last updated: October 8, 2026

In short: gems and items are virtual, with no cash value. Purchases are final once delivered, except where the law requires otherwise. If something went wrong with a website purchase, email us and we’ll look into it. iPhone app purchases are refunded by Apple, not by us.

Website purchases (Stripe)

We may approve a refund in these cases:

You were charged but the items never arrived. We will deliver them or refund you. (Some bank payments take a few days to confirm; the game adds the gems automatically when they clear.)
You were charged twice for the same purchase.
A purchase you didn’t authorise, for example by a child without permission. Contact us and we’ll look at each case.
A technical problem on our side stopped you from receiving or using what you bought.
Where your local law gives you a right to a refund. Nothing in this policy limits your statutory rights.

Please contact us within 30 days of the purchase so we can check our records.

When we usually can’t refund

Gems or items that were delivered and that you changed your mind about.
Gems already spent on items.
Accounts lost because the browser was cleared or the device lost without saving the backup code. (We will still try to help if you can show the purchase was yours.)
Deleting your account does not refund purchases.

How to ask

Email kingdomclobbersupport@gmail.com with:

the date and amount of the purchase;
the receipt or payment reference from Stripe (the email from Stripe, if you received one);
your Player ID (in the game under Settings).

Never send your card number or your backup code. We will never ask for them.

We usually reply within 3 business days. Approved refunds go back to the original payment method through Stripe, including any tax charged, and banks normally show them within 5–10 business days.

iPhone app purchases (Apple)

Purchases made in the iPhone app are sold and billed by Apple, and only Apple can refund them. Request a refund at reportaproblem.apple.com. Apple decides refund requests under its own policies. Parents can use Apple’s Screen Time and “Ask to Buy” to control purchases on a child’s device.

What happens after a refund or chargeback

When a purchase is refunded (by us, Stripe our payment processor or Apple) or charged back, we remove the refunded gems, or the items bought with them, from the account. For the Founder’s Pack, the Founder skin, badge and any remaining daily gems end. Please talk to us before disputing a website charge with your bank; it’s usually faster.

EU and UK customers

You normally have 14 days to withdraw from a purchase of digital content. Items are delivered right away, so when you pay you ask us to start delivery immediately and agree that the right of withdrawal ends once they are delivered. If they were not delivered, you can still cancel and get your money back.